SUPPORT - FREQUENTLY ASKED QUESTIONS

That's right, we'll only request payment once you are 100% happy with your finished design and have approved your artwork. At this point, your order will then go into production. more >>

As you are dealing directly with the manufacturer, we offer a 'Lowest Price or it's Free' policy. If you provide us with a competitors quote that we just can't beat, your magnets will be supplied to you free. more >>

Don't get fooled by ordering thin magnets bulked up with thick paper stock. You deserve to get what you pay for. Always ask the thickness of the actual magnet, not the overall thickness of the finished product. more >>

Your time is valuable, so let us take care of your artwork. Our team of highly skilled graphics designers are always ready and at your disposal. We'll create an effective design so you get the results you expect from your magnets, free! more >>

We are here to assist, not sell. Our job is to make your experience as easy and seamless as possible. When it comes to response times, we are a little fanatical. Quotes, enquiries, emails and support requests are generally done in minutes (not hours or days).

In the unlikely event that your order arrives damaged, goes missing, is defective or you receive the wrong product, we'll fix it to ensure you are 100% satisfied. No questions asked.

Magnets made in Australia undergo rigorous quality control processes and because they are made here, they arrive in days - not weeks or months. Spoil yourself and your customers with magnets that outshine any cheap, imported copies, all while supporting Australian industry and jobs. more >>

We have hundreds of 5 star TrustPilot reviews (the world's most powerful review platform) from our customers sharing their experience in dealing with us. Also, Google rates us 4.9 out of 5! more >>

We use a network of trusted and reliable couriers so you get your magnets delivered quickly and safely. more >>

Take advantage of discounted rates for larger quantity purchases. Whether you are a franchise network or simply doing a direct mail campaign, we have you covered. Substantial savings are available to help take your business to the next level.

Why risk it? See exactly what your magnets will look like before we start production. Receive your online digital proof (usually within 2 business hours) so you can review your artwork and request any changes for us to make. We'll only begin to manufacture once you're 100% happy and ready to go.

We can provide advice on choosing the best type of magnet, colour, size, quantity and distribution method based on your marketing objectives to ensure your campaign's message really does stick! Ask us how.

Why pay for a die you may never use again? Or even worse, why keep ordering the same shape just to avoid paying for another die? Mister Magnets does not charge any fees for die setup. You can have a different shape every time you order for no extra setup cost.

If it's our fault, it should be our problem, not yours. We'll make sure we resolve any issue we have caused as soon as possible with a solution that works for you, be it a reprint, refund or credit. We also take care of any return delivery charges.

We are totally transparent, you'll know what you are paying for before you buy. Don't fall for the petty tricks of competitors who offer a seemingly low price and then hit you with hidden costs at checkout.

No job is too hard. If you are ordering a custom shaped magnet, we are the only manufacturer that don't charge you for a die setup cost. Also, our custom shaped magnets are manufactured and despatched 65% faster than the industry average.

All payment information is encrypted using the most sophisticated Secure Socket Layering (SSL) technology available and cannot be accessed by anyone, not even our staff, ensuring your personal and payment details are 100% protected and secure.