Returns & Refunds
If Mister Magnets have caused a mistake or misprint in your magnets, we are happy to reprint your magnets at no additional charge or offer you a full refund for your order at our discretion. Also, we will cover the delivery cost of any returned product for these orders.
• To lodge a return, simply contact Mister Magnets within 28 days of delivery:
| By Phone: | 1300 624 638 |
| By email: | sales@mistermagnets.com.au |
| Live Chat: | https://www.mistermagnets.com.au (business hours only) |
| Mail: | PO Box 1327 Tullamarine VIC 3043 |
• Please supply the following information for all returns:
| • Company Name |
| • Contact Person |
| • Phone Number: |
| • Email Address: |
| • Invoice Number: |
| • Brief description of the issue: |
• Processing your Return:
| • Mister Magnets will create a shipping label and express it to you within 1 day of request |
| • Mister Magnets will arrange a courier to pick up your package(s) within 1 day from approving the return |
| • Your package will return to our head office for assessment. The returns approval outcome will take up to 1 business day for you to be informed |
• Refund or Reprint:
| • If a refund is approved, it will be processed within 1 business day and your account will be credited |
| • For refunds, please supply: |
| - your bank account name |
| - your bank account Number |
| - your BSB number |
| • If the customer prefers their refund to be put back on their credit card, we can also arrange this within 1 business day |
| • If a reprint is granted, it will go into production immediately and standard turnaround times apply (see website for details) |
• Exchanges
| • Mister Magnets manufactures custom made products that are specially made for each customer and thus do not qualify for an exchange. |
• Returns Window
| • You may initiate a return within 28 days of your successful delivery. |
| • The return window begins from receiving your successful delivery |
| • The return process does not need to be completed within the first 28 days of a successful delivery |
